Refund & Return Policy

Last updated: 18 October 2026 · Jiangmen Kexin Precision Mold Co., Ltd. ("Kexin", "we")

1. Scope

This policy applies to stock products (headlamps, flashlights, steering-wheel knobs, cabinet locks and similar items) sold by Kexin through www.kexinlock.com and confirmed by a proforma invoice (PI).

2. Stock items — returns within 30 days

• Unused items in original packaging may be returned within 30 days of delivery.
• For non-quality returns the buyer covers return shipping; a 10% restocking fee may apply.
• Refund is issued after the returned goods are inspected and accepted.

3. Quality problems

Report defects with photos or a short video within 15 days of delivery. Verified quality issues are resolved by free replacement or full refund (including freight), at the buyer's choice.

4. Custom, OEM/ODM and mold/tooling orders

Because they are made to order, custom products, OEM/ODM production and mold/tooling orders cannot be cancelled or refunded once the buyer has approved the design or machining has started, except for our own manufacturing defects. Defective custom work confirmed by inspection will be re-made or refunded pro rata.

5. Refund processing

Approved refunds are returned to the original payment channel within 7–10 business days. Bank or card-processor times may add a few days.

6. Contact first — we answer in 24 hours

Before opening any payment dispute, please contact us — most issues are solved quickly: Email liuyingjun09@outlook.com · WhatsApp/Phone +86 138 2577 5163.

7. Consumer rights

Nothing in this policy affects mandatory statutory rights of buyers under applicable local consumer law.